Diamond State Networks (DSN) is a wholesale broadband provider that unites the fiber-optic networks of electric cooperatives throughout Arkansas.  Our mission is to catalyze the growth of high-speed connections throughout our state and to help make Arkansas the most significantly connected state in the country. Motivated to serve, the electric cooperatives of Arkansas have been bringing electricity to their communities since the 1930s, and Diamond State Networks enhances that commitment by providing high-speed network connections, the next essential service. 

Position Summary

Our NOC personnel are the best in the business, offering a high level of experience and vision. They are deeply experienced in transport design and operations, routing, switching, and they have a hunger for learning opportunities.

 Key Duties and Responsibilities

• Assist in building and maintaining a best-in-class NOC environment
• Actively monitoring and responding to network alarms and perform fault testing.
• Provisioning, test and turn up functions for customer network circuits.
• Create and escalate trouble tickets according to NOC standards.
• Supporting, configuring, and validating DSN network devices: routers, transport, Layer 2/Layer 3 switches, and Network Interface Devices (NIDs)
• Assisting in executing Methods of Procedures (MOP’s) and relevant support documentation for equipment and services
• Accepts equipment and circuits into monitored status to ensure operational excellence.
• Application and implementation of Metro Ethernet Forum (MEF) standards
• Outage reporting, troubleshooting, and resolution
• Mentoring and assisting other departments in technical topics
• Experience with JIRA or other ticketing systems
• Completes Reason for Outage (RFO) and incident reports
• Assist with Maintenance Window activities to perform network changes during off peak hours.
• On Call Rotation

Qualifications

The successful candidate should have knowledge of the telecom industry, operations, technologies and must be skilled in communications. The combination of education and experience should

• 1-3 years’ experience working within a technical support role.
• Hands-on operational experience with Dense Wavelength Division Multiplexing (DWDM) systems, routing and switching methods and protocols.
• Experience within a 24/7/365 support environment

 Desired Qualifications

• 2-5+ years in a network support role
• 1-3+ years of Network Operations experience
• Technical certifications such as CCNA, CCNP, JNCIA, ITIL, NRSI

IMPORTANT: This position description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This position description does not constitute a written or implied contract of employment. Management reserves the right to change position descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.